Orders:
Freeze Dry Australia accepts online orders via the www.freezedryaustralia.com website.
Shipping Information:
Orders are shipped using Australia Post where possible. For certain regions, delivery addresses or order sizes, we may also use a 3rd party courier.
Shipping costs are influenced by the size and weight of the product and your location.
Shipping costs and options are set out on our website when you select “Shipping” when you check out.
Items will be dispatched within 1 to 2 business days after payment has been received in full and transit time may vary depending on location and carrier, please refer to delivery times below.
Some areas may take longer due to the frequency of deliveries to the delivery postcode. Once we dispatch your order/s, we will not be able to refund if you have changed your mind on your purchases unless the order/s arrives with a significant problem.
Australia Post:
Shipping rates are calculated by Australia Post.
On checkout, you have the option of selecting –
· Signature on delivery/Registered post
· Express post
· Extra insurance cover
*All orders are sent with tracking for peace of mind
Standard Delivery Times:
Australian metro area – express: 1 to 2 days
Australian metro area – standard: 2 to 5days
International Shipping:
International post options have tracking. The express option always requires signature on delivery.
International standard: 10 to 20 days
International express: 5 to 7 days
Freeze Dry Australia is Not Liable for our products entering to countries outside Australia or Liable for International customs decisions for removal of products.
Return to sender:
Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
Freeze Dry Australia strives to dispatch orders within one business day of cleared payment. During periods of high demand, delivery delays may occur. We accept no liability in the event of delayed delivery.
We reserve the right to choose the most appropriate delivery method if a method of delivery is not specified by you at the time of order.
If you have not received your order within 10 business days, please contact us.
If insured items are lost or damage in transit, contact must be made with us to organise compensation via the carrier.
Insurance:
Extra Insurance is optional and recommended by Freeze Dry Australia. Customers opting to decline optional insurance render themselves fully liable for any loss or damage of delivery for any reason.
Please note that insurance only covers transit from dispatch until arrival at the nominated delivery address.
Insurance does not cover incorrect or incomplete delivery address details provided by the customer or a third party signing for the delivery unless specifically authorised.
Cancellations:
Cancellation of an order that has been paid can only be made with immediate notification after the order has been placed. A cancellation will not occur if the order has already been shipped.
Any cost of fees imposed by a cancellation request will be absorbed entirely by the buyer.
Refunds:
You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us.
Freeze Dry Australia are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a significant problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- The packaging has been damaged, or the food is spoiled.
Returns:
Freeze Dry Australia does not accept returns unless mutually agreed. Any product shipment returned to us due to the customer’s refusal to accept delivery will not be accepted as a return under any circumstance.
Please contact us before any return.
Missing Order:
If there is any problem with the items supplied in the order- for example, any components missing, then please contact us, and we will do our best to rectify the issue.
Age of Consent:
In placing an order with us you are declaring that you are of the proper legal age to purchase the selected item or items. Should we discover that you are not legally entitled to be purchasing these goods, we will not be obliged to complete the transaction.
