Refund policy

Refunds

You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us.

Freeze Dry Australia are not required to provide a refund or replacement if you change your mind.

You can choose a refund or exchange if an item has a significant problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it.
• Is unsafe.
• Is significantly different from the sample or description.
• The packaging has been damaged, or the food is spoiled.

Returns

Freeze Dry Australia does not accept returns unless mutually agreed. Any product shipment returned to us due to the customer's refusal to accept delivery will not be accepted as a return under any circumstance.

Please contact us before any return.