Terms of service
Orders
Freeze Dry Australia accepts online orders via the www.freezedryaustralia.com website.
Shipping
Retail orders are delivered within Australia only and are sent from our factory in Coolum Beach, Queensland, with tracking. Shipping is a $5.50 flat rate on orders under $150 and free on orders of $150 or more. The $150 is the order total including GST, after any discounts. Wholesale freight is set out on our Shipping Information page.
Items are dispatched within 1 to 2 business days after payment has been received in full. Transit time varies with location and carrier, and some areas take longer because of how often the carrier delivers to that postcode. Once we dispatch your order, we will not be able to refund a change of mind unless the order arrives with a significant problem.
During periods of high demand, delivery delays may occur. We accept no liability in the event of delayed delivery. We reserve the right to choose the most appropriate delivery method if a method of delivery is not specified by you at the time of order.
Return to sender
Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
If you have not received your order within 10 business days, or it arrives damaged, please contact us and we will follow it up with the carrier.
Cancellations
Cancellation of an order that has been paid can only be made with immediate notification after the order has been placed. A cancellation will not occur if the order has already been shipped.
Any cost of fees imposed by a cancellation request will be absorbed entirely by the buyer.
Refunds
You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us.
Freeze Dry Australia are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a significant problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- The packaging has been damaged, or the food is spoiled.
Returns
Freeze Dry Australia does not accept returns unless mutually agreed. Any product shipment returned to us due to the customer's refusal to accept delivery will not be accepted as a return under any circumstance.
Please contact us before any return.
Missing Order
If there is any problem with the items supplied in the order, for example any components missing, then please contact us and we will do our best to rectify the issue.
Age of Consent
In placing an order with us you are declaring that you are of the proper legal age to purchase the selected item or items. Should we discover that you are not legally entitled to be purchasing these goods, we will not be obliged to complete the transaction.